Shipping Details

When an order is placed, it will be shipped to the address provided at the time of purchase. All orders within Dubai are delivered within 4 hours or on the same day if ordered before 12 PM, excluding public holidays and weekends. Our delivery partner will contact you prior to the delivery to confirm availability.

For Sharjah and Abu Dhabi, orders are delivered on the next business day, excluding public holidays and weekends. Our delivery partner will contact you prior to the delivery to confirm availability.

All other Emirates can expect delivery within 48 hours, excluding public holidays and weekends. Our delivery partner will contact you prior to the delivery to confirm availability.

Remote Areas: Remote Areas are defined as those listed below. These areas are only served with scheduled routes on Thursdays and Sundays. Deliveries for these areas occur on Thursdays and Sundays with a 10 AM cutoff.

Delivery Charges: Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination.

We will make an attempt to deliver your items on the specified date. Our delivery partner will contact you on the day of delivery to ensure someone is available to receive your package. If our delivery partner is unable to deliver for any reason, they will contact you by telephone the following business day to arrange an alternative delivery date.

Product Availability: Products or services are subject to availability. If a product is out of stock after you place your order, we will contact you via the details provided at the time of ordering to advise you.

In case incorrect contact details are provided, a redelivery fee will be charged based on the package weight and destination.

If an incorrect item is dispatched, please contact our customer service team for pickup and/or replacement as needed. No delivery fee will be charged for this service.

When ordering from Med7Online.com, you are responsible for ensuring the product can be lawfully imported to the destination country. For international shipping and deliveries, packages may be subject to customs charges, tariffs, duties, taxes, and fees, and must comply with all laws and regulations of the destination country.

Additional charges for customs clearance and compliance with the laws and regulations of the destination country must be fulfilled by the recipient. Med7Online has no control over customs clearance charges, nor can we predict what they may be.

Med7Online will not bear any responsibility for non-delivery, and no refunds will be processed due to non-payment of customs charges. We only receive and process orders in the UAE.