Shipping policy

When an order is placed, it will be shipped to the address provided at the time of purchase. All orders within the Dubai, Sharjah & Ajman are delivered within 3 hours - 1 business day from 6 am to 6 pm excluding public holidays and weekends. Our delivery partner will contact you prior to the delivery to confirm availability. 

Free Deliveries are approved orders above AED 55 dhs in Emirate: Dubai, Sharjah & Ajman.
AED 20 shipping is charged for Abu Dhabi, Al Ain, Fujairah, Ras Al Khaimah. AED 15 shipping is charged if order is above AED 250 dhs in r Abu Dhabi, Al Ain, Fujairah, Ras Al Khaimah. Orders are shipped through courier service, If orders are placed before 12PM you will receive the order the same day without any extra charges. The maximum time for delivery in Abu Dhabi, Al Ain, Fujairah, Ras Al Khaimah is 1-3 working days.

Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination. 
We will attempt to deliver your items on the date you specify. Our delivery partner will contact you on the day of delivery to ensure someone is available to receive your package. If our delivery partner is unable to deliver for any reason, our partner will contact you by telephone the following business day to arrange an alternative delivery date.
Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details provided at the time of placing an order to advise you.


In case that incorrect contact details have been provided, redelivery will be charged as per package weight and destination. 
Should an incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service. 

When ordering from, you are responsible for assuring the product can be lawfully imported to the destination country. For international shipping and deliveries, packages may be subject to customs charges, tariffs, duties, taxes and fees, and must comply with all laws and regulations of the destination country. Additional charges for customs clearance and compliance with the laws and regulations of the destination country must be fulfilled by the recipient, you, as the customer and as the importer of record; Med7 Online has no control over customs clearance charges, nor can we predict what they may be.

Med7 Online will not bear any responsibility for non-delivery and no refunds will be processed due to non-payment of customs charges. We only receive and process orders in UAE only.